/* ============================================================
   support-shared.css
   Reusable "support/ticketing" UI components shared by the
   customer-facing support.html page and the Admin Dashboard's
   Supports panel. Keeps both interfaces visually consistent
   without duplicating rules across stylesheets.
   ============================================================ */

:root {
  --sp-accent: #f5a15a;
  --sp-accent-dark: #e2883a;
  --sp-bg: #f6f7f9;
  --sp-card: #ffffff;
  --sp-border: #e7e5e2;
  --sp-text: #23201d;
  --sp-muted: #767068;
  --sp-green: #1e9e5a;
  --sp-green-bg: rgba(30, 158, 90, 0.12);
  --sp-red: #d0483e;
  --sp-red-bg: rgba(208, 72, 62, 0.12);
  --sp-radius: 16px;
  --sp-radius-sm: 12px;
  --sp-shadow: 0 12px 32px rgba(30, 20, 10, 0.08);
}

/* ---------- Card container ---------- */
.sp-card {
  background: var(--sp-card);
  border: 1px solid var(--sp-border);
  border-radius: var(--sp-radius);
  box-shadow: var(--sp-shadow);
  padding: 26px;
}

/* ---------- Header row (ID, name, contact, status, actions) ---------- */
.sp-header {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding-bottom: 18px;
  margin-bottom: 18px;
  border-bottom: 1px solid var(--sp-border);
}
.sp-header-info { min-width: 0; }
.sp-id {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--sp-accent-dark);
  background: rgba(245, 161, 90, 0.14);
  padding: 5px 11px;
  border-radius: 999px;
  margin-bottom: 8px;
}
.sp-id::before {
  content: "\f590";
  font-family: "Font Awesome 6 Free";
  font-weight: 900;
}
.sp-contact {
  color: var(--sp-muted);
  font-size: 0.84rem;
  display: flex;
  flex-wrap: wrap;
  gap: 4px 14px;
  margin: 0;
}
.sp-contact span { display: inline-flex; align-items: center; gap: 6px; }
.sp-header-actions { display: flex; align-items: center; gap: 10px; flex-shrink: 0; }

/* ---------- Status badge ---------- */
.sp-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 0.7rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 5px 12px;
  border-radius: 999px;
  white-space: nowrap;
}
.sp-badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; flex-shrink: 0; }
.sp-badge.is-open { color: var(--sp-green); background: var(--sp-green-bg); }
.sp-badge.is-closed { color: var(--sp-red); background: var(--sp-red-bg); }
.sp-badge.is-pending { color: var(--sp-accent-dark); background: rgba(245, 161, 90, 0.16); }

/* ---------- Unread indicator ---------- */
.sp-unread {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  background: var(--sp-accent);
  color: #fff;
  font-size: 0.68rem;
  font-weight: 800;
}

/* ---------- Read-only applicant details (customer support view) ---------- */
.sp-applicant-info {
  margin-bottom: 16px;
  padding: 14px 16px;
  background: var(--sp-bg);
  border: 1px solid var(--sp-border);
  border-radius: var(--sp-radius-sm);
}
.sp-applicant-info h4 {
  margin: 0 0 8px;
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--sp-muted);
}
.sp-applicant-row {
  display: flex;
  gap: 6px;
  padding: 5px 0;
  font-size: 0.85rem;
  color: var(--sp-text);
  border-top: 1px solid var(--sp-border);
}
.sp-applicant-row:first-of-type { border-top: 0; }
.sp-applicant-row span:first-child {
  flex-shrink: 0;
  width: 90px;
  color: var(--sp-muted);
  font-weight: 600;
}
.sp-applicant-row span:last-child { min-width: 0; overflow-wrap: anywhere; }

/* ---------- Conversation thread ---------- */
.sp-thread {
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-height: 260px;
  max-height: 460px;
  overflow-y: auto;
  padding: 18px;
  margin-bottom: 16px;
  background: var(--sp-bg);
  border: 1px solid var(--sp-border);
  border-radius: var(--sp-radius-sm);
  scrollbar-width: thin;
}
.sp-thread:empty::after {
  content: "No messages yet.";
  margin: auto;
  color: var(--sp-muted);
  font-size: 0.85rem;
}

/* ---------- Message bubble (class kept as .support-message for JS compatibility) ---------- */
.support-message {
  max-width: min(78%, 560px);
  padding: 12px 15px;
  border-radius: var(--sp-radius-sm);
  line-height: 1.55;
  font-size: 0.9rem;
  overflow-wrap: anywhere;
  box-shadow: 0 2px 8px rgba(20, 15, 10, 0.05);
}
.support-message time {
  display: block;
  margin-top: 6px;
  font-size: 0.68rem;
  opacity: 0.65;
}
.support-message img {
  display: block;
  max-width: 240px;
  max-height: 200px;
  margin-top: 9px;
  border-radius: 10px;
  object-fit: cover;
}

/* Customer-facing thread: the visitor's own messages (user) sit on the
   right, admin replies on the left. */
#supportMessages .support-message.admin {
  align-self: flex-start;
  background: #fff;
  border: 1px solid var(--sp-border);
  color: var(--sp-text);
  border-radius: 4px 16px 16px 16px;
}
#supportMessages .support-message.user {
  align-self: flex-end;
  background: linear-gradient(135deg, var(--sp-accent), var(--sp-accent-dark));
  color: #fff;
  border-radius: 16px 4px 16px 16px;
}
#supportMessages .support-message.user time { color: rgba(255, 255, 255, 0.75); }

/* Admin-facing thread: the admin's own reply sits on the right,
   the customer's message on the left. */
#adminSupportMessages .support-message.admin {
  align-self: flex-end;
  background: linear-gradient(135deg, var(--sp-accent), var(--sp-accent-dark));
  color: #fff;
  border-radius: 16px 4px 16px 16px;
}
#adminSupportMessages .support-message.user {
  align-self: flex-start;
  background: #fff;
  border: 1px solid var(--sp-border);
  color: var(--sp-text);
  border-radius: 4px 16px 16px 16px;
}
#adminSupportMessages .support-message.admin time { color: rgba(255, 255, 255, 0.75); }

/* ---------- Compose bar ---------- */
.sp-compose { display: flex; flex-direction: column; gap: 8px; }
.sp-compose-row { display: flex; align-items: flex-end; gap: 10px; }
.sp-compose textarea {
  flex: 1;
  min-width: 0;
  min-height: 50px;
  max-height: 160px;
  padding: 13px 15px;
  resize: vertical;
  border: 1px solid var(--sp-border);
  border-radius: var(--sp-radius-sm);
  background: var(--sp-card);
  color: var(--sp-text);
  font: inherit;
  font-size: 0.9rem;
  line-height: 1.5;
}
.sp-compose textarea:focus {
  outline: none;
  border-color: var(--sp-accent);
  box-shadow: 0 0 0 3px rgba(245, 161, 90, 0.18);
}
.sp-attach {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 48px;
  height: 48px;
  flex-shrink: 0;
  border: 1px solid var(--sp-border);
  border-radius: var(--sp-radius-sm);
  background: var(--sp-card);
  color: var(--sp-muted);
  cursor: pointer;
  font-size: 1.05rem;
  transition: color 0.2s, border-color 0.2s, background 0.2s;
}
.sp-attach:hover, .sp-attach:focus-visible { color: var(--sp-accent-dark); border-color: var(--sp-accent); background: rgba(245, 161, 90, 0.08); }
.sp-attach.has-file { color: var(--sp-accent-dark); border-color: var(--sp-accent); background: rgba(245, 161, 90, 0.1); }
.sp-send {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  height: 48px;
  padding: 0 22px;
  flex-shrink: 0;
  border: 0;
  border-radius: var(--sp-radius-sm);
  background: linear-gradient(135deg, var(--sp-accent), var(--sp-accent-dark));
  color: #fff;
  font: inherit;
  font-weight: 700;
  font-size: 0.9rem;
  cursor: pointer;
  box-shadow: 0 10px 24px rgba(245, 161, 90, 0.3);
  transition: transform 0.2s, filter 0.2s;
}
.sp-send:hover { filter: brightness(1.06); transform: translateY(-1px); }
.sp-send:active { transform: translateY(0); }
.sp-filename {
  padding-left: 2px;
  font-size: 0.76rem;
  color: var(--sp-muted);
}
.sp-filename.has-file { color: var(--sp-accent-dark); font-weight: 600; }

.sp-status { font-size: 0.8rem; color: var(--sp-red); }

/* ---------- Supports list card (admin dashboard) ---------- */
.admin-list-item.sp-list-item {
  align-items: flex-start;
  background: var(--sp-card);
  border-color: var(--sp-border);
  transition: border-color 0.2s, box-shadow 0.2s;
}
.admin-list-item.sp-list-item.clickable:hover { border-color: var(--sp-accent); box-shadow: 0 8px 22px rgba(245, 161, 90, 0.16); }
.sp-list-item .admin-list-info { display: flex; flex-direction: column; gap: 4px; }
.sp-list-top { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sp-list-item h3 { color: var(--sp-text); font-size: 0.98rem; margin: 2px 0 0; }
.sp-list-item .sp-contact { color: var(--sp-muted); font-size: 0.8rem; white-space: normal; }
.sp-amount { color: var(--sp-accent-dark); font-weight: 700; font-size: 0.82rem; margin-top: 2px; }
.sp-list-item.closed { opacity: 0.72; }

/* ---------- Responsive ---------- */
@media (max-width: 640px) {
  .sp-card { padding: 18px 16px; border-radius: 14px; }
  .sp-header { flex-direction: column; align-items: stretch; }
  .sp-header-actions { width: 100%; justify-content: space-between; }
  .sp-header-actions .btn-admin { flex: 1; min-height: 42px; }
  .sp-thread { min-height: 220px; max-height: 360px; padding: 12px; }
  .support-message { max-width: 92%; }
  .sp-compose-row { flex-wrap: wrap; }
  .sp-compose textarea { flex-basis: 100%; order: 1; }
  .sp-attach { order: 2; }
  .sp-send { order: 3; flex: 1; }
  .sp-filename { order: 4; flex-basis: 100%; }
}